We may agree to reinstate the service subject to you paying a reasonable administration fee which we will tell at that time what the charge will be.
If your usage does exceed the fair use policy we will contact you to let you know and we may suspend, restrict or end your ability to use that service or charge you for the excess usage. If your Sky Mobile services are subject to a fair use policy then your use of the relevant service must not exceed the amount that we reasonably expect of a reasonable consumer using that service. If we decide that your usage is acceptable we will reinstate your services and give you a pro-rate refund for any monthly charges for the time your services were suspended. We may contact you to discuss and if we find your usage breaches our terms we can restrict or end your service or end your contract. If we reasonably believe that you, or anyone using your SIM card, are using the Sky Mobile services in a way that is not permitted then we may suspend your services. If you need more information about using your phone abroad (roaming) click here.Īt Sky Mobile, we have policies in place to make sure that our products and services are being enjoyed by all legitimately as a consumer and that no one is using them excessively.
You can roam in the Republic of Ireland at no extra cost, but International calls and texts charges from the UK to the Republic of Ireland still apply.ĭata usage, calls and texts to and from the Isle of Man and Channel Islands (Jersey, Guernsey and Ascension Island) are included as part of your UK allowance. Roaming Passport Plus includes Europe (EU/EEA/ Switzerland) as well as some of your favourite holiday spots around the world such as the USA, Canada, Australia (Cocos islands, Christmas islands), New Zealand, South Africa, Turkey (Northern Cyprus) and the UAE. Your pass activates automatically when you arrive in one of these destinations whenever you use more than 10MB of data per day, make a call or send a text and will last for 24 hours from activation. Roaming Passport Plus lets you access your UK data allowance, calls and texts plan and Sky Piggybank data in 55 destinations for £2 a day.
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